Product design, development and systems integration · 2026
An AI agent that handles a restaurant's customer support over WhatsApp, end to end: questions, orders, reservations and incidents.
Automating a restaurant's customer support isn't just about answering messages — it's about understanding what the customer needs and acting on real systems. A question about nearby parking isn't the same as a delivery order, and a delivery order isn't the same as handling a complaint about a bad experience. Each of those conversations has to end in something concrete: an order placed in the POS, a reservation updated in the restaurant's system, a payment processed. The challenge was making all of that happen inside a single WhatsApp conversation, without the customer ever noticing there's an agent talking to several systems at once on the other end.
We designed and built Bela Now as a conversational agent that lives in the restaurant's WhatsApp and is integrated with its reservation system, its POS and its payment gateway. The agent identifies the type of conversation it's in — an inquiry, an order, a reservation, an incident — and acts accordingly: confirms a reservation, handles an order from start to finish, or escalates and resolves a complaint. We led the full product design, agent development and systems integration end to end.
We worked closely with the restaurant's team, with constant feedback throughout development to fine-tune the agent's tone, conversation flows and integrations to how the business actually operates.